Privacy Policy
How WebQ Ltd collects, safeguards, and handles your information across all digital services.
Last Updated: October 2026
1. Overview & Scope
WebQ Ltd ("we," "our," or "us"), headquartered in Dhaka, Bangladesh, is dedicated to upholding the highest standards of privacy and data protection. This Privacy Policy governs your use of the WebQ public website (webq.com.bd), our client dashboard, and any digital products, educational courses, or custom software services delivered under our brand.
2. Information We Collect
We collect information you provide directly to us through forms, purchases, support inquiries, and account creation:
- Personal Identification Data: Full name, corporate email address, contact phone number, and physical billing/shipping address.
- Account Credentials: Securely hashed passwords and account session tokens.
- Transaction & Order Details: Information regarding ordered services, courses, or digital products, selected payment methods, and transaction identifiers.
- Communications & Support: Content of contact forms, support tickets, replies, and consultation inquiries.
- Technical Usage Data: IP address, browser type, device information, operating system, and general usage metrics collected via privacy-preserving logs.
3. How We Use Your Information
We process your information strictly for legitimate commercial and operational purposes, including:
- Delivering, configuring, and maintaining contracted software and digital services.
- Facilitating client onboarding, order execution, project deliverables, and invoicing.
- Providing 24/7 technical assistance and responding to client support tickets.
- Enabling course curriculum access and student dashboard capabilities.
- Sending essential operational notices, security alerts, and invoice payment receipts.
- Preventing fraudulent transactions and mitigating unauthorized access attempts.
4. Data Security & Encryption
We implement enterprise-grade technical and organizational safeguards to ensure confidentiality, integrity, and availability:
- Encryption in Transit: All HTTP traffic is enforced over TLS/HTTPS with modern cipher suites.
- Credential Security: User passwords are encrypted using high-factor bcrypt hashing and are never stored in plaintext.
- Role-Based Access: Access to backend customer records is restricted via granular role-based access control (RBAC).
- No Payment Card Storage: We do not store raw credit card numbers or Mobile Financial Service (MFS) PINs on our servers.
5. Third-Party Service Providers
We may engage trusted third-party service providers (such as cloud database providers, media content delivery networks like Cloudinary, and transactional email gateways) strictly to perform operational functions on our behalf. These vendors are contractually bound to process data only under our direct instructions and in full compliance with confidentiality obligations.
7. Your Rights & Data Portability
As a client or platform user, you have the right to:
- Access and update your personal contact profile via your Client Dashboard.
- Request a copy of personal information held in our databases.
- Request deletion or deactivation of your account, subject to mandatory statutory tax and accounting retention laws.
- Opt out of non-essential promotional and newsletter communications at any time.
Questions or Concerns Regarding Privacy?
If you have inquiries about this Privacy Policy, your rights, or wish to exercise data access/deletion, please reach out to our legal and data protection team: